Refund & Returns Policy

Last updated: 20 August 2026

Our Promise

At AURA HERE, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you're not satisfied for any reason, you may request a refund within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• Your request must be made within 30 days of delivery.
• The product must be at least 50% unused (we understand you need time to try it).
• You must provide proof of purchase (order number or confirmation email).

How to Request a Refund

1. Email us at support@aurahere.com with your order number and reason for return.
2. Our support team will respond within 24–48 hours with return instructions.
3. Ship the item back to the address we provide.
4. Once we receive and inspect the item, your refund will be processed.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost in return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process the refund on their end.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.

Incorrect Items

If you receive an item different from what you ordered, contact us within 7 days and we will arrange the correct item to be sent to you at no extra charge.

Non-Refundable Items

The following are not eligible for refunds:

• Items returned after the 30-day window.
• Items returned without prior authorization from our support team.
• Gift cards or promotional items.

Cancellations

Orders can be cancelled for a full refund if they have not yet been dispatched. Once an order has been shipped, our standard returns process applies.

Late or Missing Refunds

If you haven't received a refund after 10 business days, please first check with your bank or credit card provider — processing times can vary. If you've done this and still have not received your refund, contact us at support@aurahere.com.

Contact Us

For any questions about our refund policy, please reach out:

AURA HERE
Email: support@aurahere.com
Website: aurahere.com/pages/contact